Privacy Policy

When you use The Pokies Net, you share information with us. We take that responsibility seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, who we may share it with, and what rights you have over your own information.

This policy applies to all players who visit thepokiess.net, register an account, make deposits or withdrawals, contact our support team, or interact with any feature of the platform. It covers data collected through the website, mobile browser sessions, and any communication channels we operate.

If you are under 18 years of age, you are not permitted to use this platform. We do not knowingly collect data from minors. If we become aware that a person under 18 has provided us with personal information, we will delete it immediately.

We collect two broad categories of information: data you provide directly, and data we collect automatically as you use the platform.

Information you provide directly includes: your full name, date of birth, residential address, email address, phone number, and government-issued identification documents submitted during account registration and KYC verification. When you make a deposit or withdrawal, we also collect payment method details necessary to process the transaction.

Information we collect automatically includes: your IP address, device type, browser type and version, operating system, referring URL, pages visited, session duration, and in-game activity. This data is collected through cookies, server logs, and similar tracking technologies. We use it to keep the platform secure, diagnose technical problems, and understand how players use the site.

We do not collect information you do not provide. We do not access your contacts, camera, microphone, or location beyond what your browser reports as part of a standard web session.

Your data is used for specific, legitimate purposes. We do not process it for anything outside the list below without first obtaining your consent.

Account management: We use your registration details to create and maintain your account, verify your identity, and communicate with you about your account status, security alerts, and policy changes.

Payment processing: Financial data is used to process deposits and withdrawals, prevent fraud, and comply with anti-money laundering (AML) requirements. We retain transaction records for as long as legally required.

Legal compliance: As a licensed gaming operator, we are required to verify player identities (KYC), monitor for suspicious activity, and maintain records for regulatory reporting. This is not optional — it is a condition of our licence.

Customer support: When you contact us, we use the information you provide to resolve your query. Support conversations may be recorded and retained for quality assurance purposes.

Platform improvement: Anonymised and aggregated usage data helps us understand which features players use, where technical problems arise, and how to improve the overall experience. This data cannot be used to identify you individually.

Marketing communications: If you opt in to receive promotional emails or push notifications, we use your contact details to send them. You can unsubscribe at any time through the link in any marketing email or by contacting support.

Cookies are small files placed on your device by your browser when you visit a website. We use them to keep you logged in between sessions, remember your preferences, and analyse traffic patterns.

Essential cookies are required for the platform to function. They handle session authentication, security tokens, and basic site operations. You cannot disable these without also breaking core functionality.

Analytics cookies help us understand how the site is used — which pages attract the most traffic, where players drop off, and how long sessions last. This data is aggregated and anonymised before we ever look at it.

Marketing cookies track whether a player arrived via an affiliate or advertising link. This data is used to attribute referrals correctly and to measure the effectiveness of promotional campaigns.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies at any time. Note that blocking essential cookies will prevent you from logging into your account.

We do not sell your personal data. We do not share it with third parties for their own marketing purposes. Full stop.

We do share data with a limited set of service providers who help us operate the platform. These include payment processors who handle transaction authorisation, identity verification providers who conduct KYC checks, cloud infrastructure providers who host the platform, and customer support software providers. Each of these partners is contractually obligated to handle your data only for the purpose we specify and to maintain appropriate security standards.

We may also share data when required by law — for example, in response to a valid court order, a regulatory request from our licensing authority, or an obligation under anti-money laundering legislation. We will always seek legal advice before complying with such requests and will notify you where permitted by law.

In the event that The Pokies Net is acquired, merged with, or transfers its operations to another entity, player data may be transferred as part of that transaction. You would be notified in advance if this occurs and would retain the right to request deletion of your data.

All data transmitted between your browser and our platform is encrypted using 256-bit SSL (TLS 1.2 or higher). This is the same encryption standard used by major banks and financial institutions.

Sensitive data including passwords and payment details is stored using industry-standard encryption and hashing. Passwords are never stored in plain text. Payment card data is handled exclusively by our certified payment processors and is never stored on our servers.

Access to personal data within the organisation is restricted to employees who need it to perform their job. All staff with access to player data receive data protection training and are bound by confidentiality obligations.

Despite these measures, no system is perfectly secure. If you believe your account has been compromised, change your password immediately and contact our support team. We will investigate and take appropriate action.

We keep your data for as long as your account is active or as long as required to fulfil a legal obligation — whichever is longer.

Transaction records and KYC documentation are retained for a minimum of five years after the last transaction, in line with AML regulations. This is not discretionary — it is a requirement of our gaming licence.

If you close your account, we will delete or anonymise your personal data within 30 days, except for the records we are legally required to retain as described above.

Marketing preferences and support communications are retained for up to two years after your last interaction, unless you request deletion sooner.

You have specific rights over your personal data. Here is what you can ask us to do, and how.

Access: You can request a copy of all personal data we hold about you. We will provide it within 30 days of a verified request.

Correction: If any data we hold about you is inaccurate, you can ask us to correct it. For most account details, you can update this yourself through your account settings.

Deletion: You can request that we delete your personal data. We will do so unless we are legally required to retain it — for example, transaction records under AML regulations. We will explain clearly what we can and cannot delete.

Restriction: You can ask us to stop processing your data for specific purposes — for example, to stop sending marketing emails — without requesting full deletion.

Portability: You can request your data in a machine-readable format (CSV or JSON) so that you can transfer it to another service if you choose.

Objection: You can object to our processing of your data for direct marketing at any time. We will stop immediately.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may ask you to verify your identity before processing the request.

The platform may contain links to external websites, payment providers, or software vendors. This Privacy Policy does not apply to those external sites. We have no control over how third parties handle your data and we are not responsible for their privacy practices.

Before providing personal information to any third-party site, we recommend reading their privacy policy carefully.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or by displaying a prominent notice on the platform before the changes take effect.

The date at the top of this page always reflects the most recent update. We encourage you to review the policy periodically. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please contact us directly.

Email: [email protected]

We aim to respond to all privacy-related enquiries within five business days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.