Terms of Service

By registering an account at The Pokies Net, making a deposit, or using any feature of thepokiess.net, you confirm that you have read, understood, and agreed to these Terms of Service in full. If you do not agree with any part of these terms, do not use the platform.

These terms form a legally binding agreement between you and The Pokies Net. They apply to all players regardless of how you access the platform — whether through a desktop browser, a mobile device, or any other means.

We may update these terms from time to time. When material changes are made, we will notify you by email or via a notice on the platform. Continued use of the platform after such notice constitutes acceptance of the revised terms. The date at the top of this page always reflects the most recent version.

To register and play at The Pokies Net, you must meet all of the following conditions without exception.

Age: You must be at least 18 years of age. We operate an 18+ platform and take age verification seriously. If we discover that a player is under 18, the account will be closed immediately and any funds forfeited in accordance with applicable regulations.

Jurisdiction: You must be located in a jurisdiction where online gambling is not prohibited. It is your responsibility to determine whether using this platform is legal where you live. We accept players from Australia and a number of other countries. Registering from a restricted jurisdiction is a breach of these terms.

One account per person: Each individual may hold only one account. Multiple accounts for the same person are prohibited regardless of the email address, payment method, or device used. If duplicate accounts are identified, all accounts may be suspended and balances reviewed.

Accurate information: You must provide accurate and truthful information during registration. Providing false details — including a false name, date of birth, or address — is a breach of these terms and may result in immediate account closure and forfeiture of funds.

Mental capacity: You must be acting of your own free will and be capable of entering into a binding agreement. You must not be using the platform while under the influence of substances that impair your judgement.

Your account is your responsibility. You are accountable for all activity that occurs under your login credentials, whether or not you authorised it.

Choose a strong, unique password and do not share it with anyone. The Pokies Net staff will never ask for your password. If you receive a message requesting your password, do not respond and contact us immediately.

If you believe your account has been compromised — for example, if you notice unfamiliar login activity or transactions you did not make — contact our support team immediately. We will investigate and take appropriate action.

You must not allow any other person to use your account. Sharing an account, allowing a third party to place bets on your behalf, or using another person's account is a breach of these terms.

The Pokies Net is not liable for losses resulting from unauthorised access to your account if such access was made possible by your failure to keep your credentials secure.

All transactions on the platform are processed in Australian dollars (AUD) or the equivalent in your selected currency at the current exchange rate. The minimum deposit is AUD $10. The maximum withdrawal per transaction is AUD $10,000.

Deposits are credited to your account immediately upon confirmation from your payment provider. We do not charge fees on deposits, though your bank or payment provider may apply their own charges.

Withdrawals are processed within the timeframes stated on the Banking page. Cryptocurrency and e-wallet withdrawals are typically completed within one hour for verified accounts. Bank transfers may take one to three business days depending on your financial institution.

Before a withdrawal can be processed, your account must be verified. This requires submitting a valid government-issued photo ID and proof of address. Verification is a one-time process. Withdrawals requested before verification is complete will be held until the process is finalised.

We reserve the right to carry out additional checks on withdrawals above certain thresholds as required by our anti-money laundering obligations. We will notify you if a withdrawal is subject to enhanced review and will aim to resolve it within a reasonable timeframe.

Funds deposited must be used for gaming. If a deposit is made and immediately withdrawn without meaningful gameplay, we reserve the right to apply processing fees equal to any transaction costs incurred, or to decline the withdrawal pending further review.

All bonuses and promotions offered by The Pokies Net are subject to specific terms and conditions published at the time of the offer. These terms take precedence over any general statements made elsewhere on the platform or in marketing materials.

Wagering requirements: Bonus funds are subject to a wagering requirement before they can be withdrawn. This means you must place a specified multiple of the bonus amount in qualifying bets before the bonus converts to real money. The applicable wagering requirement for each bonus is stated clearly before you claim it.

Game contributions: Not all games contribute equally to wagering requirements. Pokies typically contribute 100%, while table games, live casino games, and other titles may contribute a lower percentage or not at all. Check the bonus terms for the specific contribution rate before playing.

Bonus expiry: Bonuses expire if the wagering requirement is not met within the stated time period — typically 30 days from the date of claiming. Expired bonus funds and any winnings derived from them are forfeited automatically.

One bonus per promotion: Unless otherwise stated, each player is eligible to claim each promotional offer once. Attempting to claim the same promotion multiple times using different accounts or payment methods is a breach of these terms.

We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice. If a bonus is withdrawn after you have claimed it but before you have met the wagering requirement, you will be given a reasonable period to complete it.

The Pokies Net reserves the right to withhold or reverse bonus winnings if we determine that a bonus was claimed in bad faith, through exploitation of a software error, or through coordinated play designed to guarantee a profit regardless of outcome.

All games on the platform use certified Random Number Generator (RNG) technology. Game outcomes are statistically independent — the result of one spin or hand has no influence on the next. Past results are not predictive of future outcomes.

You agree to use the platform for personal entertainment only. Commercial use, including operating a betting syndicate, offering prediction services, or using automated software to place bets, is strictly prohibited.

The use of bots, scripts, or any automated tool to interact with the platform is prohibited and constitutes a serious breach of these terms. If such activity is detected, the account will be closed immediately and all funds will be reviewed.

Exploiting software bugs or errors to gain an advantage is prohibited. If you discover a technical error that benefits your balance, you must report it immediately and must not continue playing until the error is resolved. Any winnings derived from a known error are not considered legitimate and may be reversed.

The Pokies Net operates a zero-tolerance policy toward collusion. If two or more players are found to be coordinating their gameplay to gain an unfair advantage — whether in poker, live games, or any other context — all accounts involved will be closed.

As a licensed gaming operator, we are legally required to verify the identity of all players before processing withdrawals. This process is called Know Your Customer (KYC) and is a condition of our gaming licence, not a discretionary policy.

KYC documents required include a valid government-issued photo ID (passport, national ID card, or driver's licence) and proof of your current residential address (utility bill, bank statement, or official government correspondence dated within the last three months).

In some cases, we may also request proof of the payment method used — for example, a photograph of the card used to deposit, with the middle digits obscured. This is a standard fraud prevention measure.

Failure to provide requested KYC documents within 30 days of the request will result in your account being suspended and any pending withdrawals placed on hold until verification is completed.

All documents submitted are processed securely and handled in accordance with our Privacy Policy. They are used solely for identity verification purposes and are not shared with third parties except as required by law or our licensing authority.

The following actions are strictly prohibited and will result in account suspension, permanent closure, and forfeiture of funds where applicable.

Providing false or misleading information at any stage of registration, verification, or communication with the support team.

Using stolen, fraudulent, or unauthorised payment methods. Any deposits made through such means will be reversed and the matter reported to the relevant authorities.

Engaging in money laundering or any activity that uses the platform to conceal the origin of funds. We are legally obligated to report suspicious financial activity to the relevant authorities and will do so without prior notice to the account holder.

Attempting to reverse a legitimate transaction through your bank or payment provider (commonly known as a chargeback) while the funds remain in your account or have been used for gameplay. Chargebacks are treated as a serious breach of these terms.

Harassment, abuse, or threatening behaviour toward support staff or other players. We maintain a zero-tolerance policy for conduct of this nature.

Any form of technical manipulation of the platform, including hacking, reverse engineering, or attempting to gain unauthorised access to backend systems.

Gambling is a form of entertainment, not a financial strategy. The Pokies Net is committed to providing a safe environment for players and takes its responsible gambling obligations seriously.

We offer a range of tools to help you manage your gambling activity, accessible directly from your account settings. These include deposit limits (daily, weekly, and monthly), session time reminders, cooling-off periods, and self-exclusion.

Self-exclusion can be applied for a fixed period or indefinitely. Once self-exclusion is activated, it cannot be reversed during the exclusion period. We will make every reasonable effort to prevent a self-excluded player from opening a new account, though we cannot guarantee this where false information is provided.

If you believe your gambling is becoming a problem, we strongly encourage you to use these tools or contact our support team. You can also seek independent help from Gambling Help Online at 1800 858 858 or gamblinghelponline.org.au, available 24 hours a day, seven days a week.

We reserve the right to close or restrict an account where we have reasonable grounds to believe a player may be experiencing gambling-related harm, even in the absence of a formal self-exclusion request.

All content on the platform — including but not limited to game titles, graphics, logos, software, text, and the overall design — is the property of The Pokies Net or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, modify, or commercially exploit any part of the platform without express written permission.

Game content is owned by the respective software providers. Any use of game assets outside of the normal gameplay experience — including streaming for commercial gain, redistribution, or modification — requires authorisation from the relevant provider.

The Pokies Net provides the platform on an "as is" basis. We make no warranties, express or implied, regarding the uninterrupted availability of the platform, the accuracy of information displayed, or the fitness of the platform for any particular purpose.

We are not liable for any loss of funds resulting from technical failures, connectivity issues, or server downtime beyond our reasonable control. In the event of a technical fault that affects active gameplay, we will investigate and aim to restore any affected balances to a fair pre-fault position.

We are not responsible for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to loss of earnings, loss of opportunity, or losses resulting from decisions made based on information displayed on the platform.

Our total liability to any individual player for any claim arising from use of the platform is limited to the amount deposited by that player in the 12 months preceding the claim.

Nothing in these terms limits our liability for fraud, wilful misconduct, or any liability that cannot be excluded by applicable law.

These terms are governed by the laws of Curaçao. Any dispute arising from or relating to these terms or your use of the platform that cannot be resolved through direct communication with our support team will be referred to the relevant dispute resolution process specified by our licensing authority.

Before initiating any formal dispute, you must first contact our support team and allow a reasonable period — at least 14 days — to resolve the matter internally. We take all complaints seriously and aim to resolve them promptly and fairly.

If you are dissatisfied with the outcome of an internal complaint, you may escalate to an independent alternative dispute resolution (ADR) body. Details of the applicable ADR process are available on request from our support team.

If any provision of these terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity of the remaining provisions.

Our failure to enforce any right or provision of these terms at any time does not constitute a waiver of that right. We may enforce any right or provision at any future time.

These terms, together with our Privacy Policy and any applicable bonus terms, constitute the entire agreement between you and The Pokies Net with respect to your use of the platform. They supersede all previous agreements, representations, or understandings.

For questions, complaints, or any matter relating to these terms, contact us at [email protected]. We aim to respond to all enquiries within five business days.